Information and Communication Technology Traineeship
Role
The trainee shall support the daily activities of the ITF Department of the Agency. The trainee will contribute either to the User Support operations or to Project Management activities. Candidates are invited to indicate their preference for the profile and location in the motivation letter (both profiles can be placed in all locations mentioned above).
The User Support trainee will be expected to carry out under supervision the following duties:
- Daily operation of a first-line helpdesk (phone and e-mail): receiving and answering calls from the users, first quick assessment of the situation and either relay of the problem to a system administrator or take action;
- Direct assistance to the end users, troubleshooting and practical advice;
- Manage ticket queue to document and process user requests;
- Support users in videoconferencing services, including maintenance of meeting rooms IT equipment;
- Installation and configuration of user workstations;
- Connection of network cables in the building;
- Managing and servicing printers;
- In-depth testing and deploying of computers and/or applications.
The Project Management trainee will be expected to carry out under supervision the following duties:
- Assist project managers in their daily work;
- Perform clerical duties;
- Organize meetings, and take meeting minutes;
- Prepare PowerPoint presentations;
- Enter project data;
- Manage small IT projects;
- Create project plans;
- Monitor project progress;
- Report project results.
Qualifications
- Experience or studies in the area of Informatics, IT technologies or related areas;
- Good knowledge of IT applications and operating systems (especially Microsoft technologies – e.g. Windows, Office);
- Knowledge in Asset management and/or Project management will be considered as an advantage;
- Effective communication;
- Transversal collaboration and working in teams;
- Ability to work under pressure and adaptability;
- Prioritising and organising;
- Excellent command of both written and spoken English;
- Motivation for the post
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The European Union Agency for the Space Programme (EUSPA) is an EU Agency that provides safe and secure European satellite navigation services and supports other European projects, such as Galileo, the European Geostationary Navigation Overlay Service (EGNOS), Copernicus, and the Governmental Satellite Communications (GOVSATCOM) data and services, and the Space Surveillance and Tracking (SST). Through these projects, EUSPA enhances European autonomy in space technologies, fosters innovation and creativity, supports European transport net and agriculture, all while contributing to the sustainable growth as well as the security and safety of the European Union.
EUSPA offers a diverse multicultural workplace that welcomes all applicants without distinction on any grounds of gender, race, ethnic or social origin, nationality, religion or belief, political or any other opinion, birth, gender identity, disability, age, sexual orientation, marital status or other family situation. EUSPA wishes to employ competent talents and be representative of the diversity of the EU citizens we serve and is committed to provide the best working conditions and benefits to its staff. For more information on the EUSPA and the EU Space Programme, click here.
