Governmental Services Operator

The Security Operations and Monitoring Department (SOM) undertakes security operations (incl. security monitoring and cyber-defence at the Security Operations Centre and Public Regulated Service (PRS) provision) and monitoring (incl. performance assessment) of all ground and space elements of the Union Space Programme component. It will ensure the readiness of the corresponding operational teams and infrastructure through the continuous operations of the Galileo Security Monitoring Centre (GSMC) and the Galileo Reference Centre (GRC) facilities, with the support of teams from other departments, to ensure the daily effective implementation of the Security Operations and Monitoring functions.

The job holder is expected to relocate to Saint-Germain-en-Laye, one of the more affluent suburbs of Paris. However, frequent missions and possible temporary detachment to GSMC Backup site (Madrid, Spain) or GRC (Noordwijk, The Netherlands), and occasional travel to Brussels (Belgium) and Prague (Czech Republic) and other locations are foreseen for this post.

The jobholder will be entrusted with the following main tasks and responsibilities:

1. Governmental Services Operations

• Ensure the timely execution of Governmental services procedures, delivery of access and deconfliction management (currently with main focus on PRS), and supervision of the Galileo system PRS Signal in Space health status;
• Provide advice to Member States to support the use of the PRS and liaise with national Competent PRS Authorities (CPA);
• Support the execution of joint operational exercises and contingency tests with national Competent PRS Authorities.

1. Incident escalation and crisis management

• Investigate any degradation of the Governmental and SOC services, as well as process the system anomalies, incidents and notifications from national Competent PRS Authorities;
• Contribute to official recommendations provided to the EU decision-making bodies on the continuity of services, including actions required to maintain it, supporting the Crisis Management and implementing the instructions issued by the relevant authorities in the frame of CD-698.

1. Contribute to continuous improvement and operational readiness

• Participate and contribute to the review and evolution of operational processes, including PRS access, incident handling, security monitoring and Council Decision 698, as part of the continuous improvement and lessons learnt exercises;
• Support the validation of the new releases of operational equipment and new service milestones.

1. Support and coordination activities

• Monitor the security and system status of the Components of the Union Space Programme included in the GSMC Security Operations Centre (SOC) perimeter, handle Incidents and security alerts, operate the GSMC Ticketing System to log and trace the full incident handling process, in line with the operational procedure;
• Liaise with other EUSPA departments, notably in the area of Administration, to ensure the execution of related corporate tasks, such as planning, reporting, administration, financial & budget management, risk management, when needed;
• Contribute to other tasks of the SOM department or the GSMC, as necessary.

The job holder will be required to work on systems deployed at GSMC as part of a 24/7 shift working and stand-by duty roster in line with the EUSPA’s applicable rules.

Prior to certification and shift operations, the role will be primarily a normal ‘day-time’ job contributing to the development of operations.

Professional experience and expertise

1. Experience in managing Information Technology (IT) service requests ensuring service delivery, in line with established operational procedures and processes, preferably gained in an international environment;
2. Experience or knowledge of space operations;
3. Experience in working on 24/7 shifts or on-call/stand-by in a technical or operational environment;
4. Experience in financial, procurement and contract management will be considered as an advantage;
5. Excellent command of both written and spoken English;

Required competencies 

1. Motivation for the post;
2. Effective communication;
3. Customer focus and service orientation;
4. Transversal collaboration and working in teams;
5. Result orientation, prioritising and organising.

We warmly encourage candidates from all backgrounds, experiences, and identities to apply. Your unique perspective and talents are valued and essential to our success.

We are committed to supporting your onboarding and continuous development and providing benefits that matter to you.

We offer a generous overall remuneration package that comprises of competitive salary, family allowances and tuition fees for nurseries and educational facilities for your children, 24/7 worldwide health and dental insurance, minimum of 24 days annual leave (with additional days depending on grade and age) plus 16 days public holidays, and a very competitive pension entitlement after 10 years of service with EU.

At EUSPA, we offer wide range of training courses aimed at developing your skills and keeping them abreast with the latest developments in the field. Additionally, we provide training in transversal skills such as leadership and strategic management, diversity and inclusion, ethics, resilience, languages and many more.

We realise the importance of work/life balance and maintaining balance between the advantages of working from home and the need for regular face-to-face contact in the office to build both working and social relationships. Therefore, following relocation, we offer flexible working time and telework options under certain conditions. On top of regular leave days we offer special leave for those exceptional events (such as maternity/paternity leave, adoption or birth, parental or family leave, as well as moving home, elections etc.)